Features Communicate appointment scheduling

Appointment scheduling

Automated and efficient booking management
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Two-way calendar integration

Create all your necessary calendar users, integrate their calendars directly into Adversus, and give both consultants and agents an easy workflow.

Adversus offers integration with Gmail, Exchange, Office 365, iCal, and Outlook.

Get started

Set up users

Apply customized preferences to each user. Decide daily and weekly timespans for when it's possible to book meetings, e.g., from 8 am to 6 pm on Mondays to Fridays.

Adjust the default meeting duration, calculate the driving time between meetings, and decide how many days in advance a booking can be made.

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Start booking

To ensure that agents always book to the correct consultant, set up match values to determine which lead criteria need to be met in order for consultants to be selected, e.g., a specific zip code.

When the correct consultant is selected, agents will get an overview of their schedule directly in the dialer, choose the date and time, and register the meeting.

Notify consultants

Once the meeting is scheduled, consultants can access the event in their calendar. Create customized event descriptions with merge tags, and forward all necessary lead information.

Insert relevant details using merge tags from the booking data, consultant data, lead fields, result fields, and agent data.

 

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