Subprocessors

1. DLX A/S

• System requirements
  Required.
  
  
• Description of product
  Operation of Adversus platform app (backend).
  
  
• Purpose
  Primary operation server for the system.
  
  
• Location
  Hammershusvej 16C, 7400 Herning, Denmark.

2. OVH Cloud

• System requirements
  Optional.
  
  
• Description of product
  Storage of recorded conversations.
  
  
• Purpose
  When recording conversations according to the customer's choice of settings, these would be stored at OVH.
  
  Adversus is only using data centers in the EU and recordings will never be processed outside the EU/EEA.
  
  The function only processes data upon activation.
  
  
• Location
  France.

3. Flowmailer

• System requirements
  Required.
  
  
• Description of product
  Controls the internal email functionality within the Adversus app platform.
  
  
• Purpose
  Handling of all the required email functionality within the platform.
  
  This could be resetting passwords for users, exporting data, inviting users, etc.
  
  
• Location
  Van Nelleweg 1, 3044BC Rotterdam, The Netherlands.

1. SessionStack

• System requirements
  Optional.
  
  
• Description of product
  Screen sharing inside the Adversus app platform.
  
  
• Purpose
  Helping customers in the Adversus app platform with playback sessions of latest interactions, focusing on problem identification and solving.
  
  Activation of this service will result in the transfer of data outside the EU/EEA.
  
  Whenever possible, Adversus will always ask a subprocessor to use a setup that is within the EEA for processing of personal data, and ensure that the correct SCCs are implemented when transfer outside EU/EEA can occur.
  
  The function only processes data upon activation.
  
  
• Location
  Germany.

2. SureSMS

• System requirements
  Optional.
  
  
• Description of product
  SMS service enabling the SMS function in Adversus app.
  
  
• Purpose
  Send SMS messages to the customer directly via the Adversus app.
  
  Activation of this feature could result in the transferring of data outside EU/EEA. SureSMS is using AWS and though all protective measures have been taken in regards to protecting personal data, if compelled by foreign legislation, personal data could be subject to transfer, e.g., to the US.
  
  Whenever possible, Adversus will always ask a subprocessor to use a setup that is within the EU/EEA for processing of personal data, and ensure that the correct SCCs are implemented when transfer outside EU/EEA can occur.
  
  The function only processes data upon activation.
  
  
• Location
  Germany.

3. Cronofy

• System requirements
  Optional.
  
  
• Description of product
  App for managing calendar planning.
  
  
• Purpose
  Calendar function which can integrate against different calendar platforms, e.g., Google calendar.
  
  Activation of this feature could result in the transferring of data outside EU/EEA. Cronofy is using AWS and though all protective measures have been taken in regards to protecting personal data, if compelled by foreign legislation, personal data could be subject to transfer, e.g., to the US.
  
  Whenever possible, Adversus will always ask a subprocessor to use a setup that is within the EU/EEA for processing of personal data, and ensure that the correct SCCs are implemented when transfer outside the EU/EEA can occur.
  
  The function only processes data upon activation.
  
  
• Location
  Germany.

4. Sendgrid (Twilio)

• System requirements
  Optional.
  
  
• Description of product
  Controls the external email functionality within the Adversus app platform.
  
  
• Purpose
  Sending emails to customers through the system, e.g., appointment confirmations.
  
  Activation of this service will result in the transfer of data outside the EU/EEA.
  
  Whenever possible, Adversus will always ask a subprocessor to use a setup that is within the EEA for processing of personal data, and ensure that the correct SCCs are implemented when transfer outside EU/EEA can occur.
  
  The function only processes data upon activation.
  
  
• Location
  US.

5. Google Affiliate Service

• System requirements
  Optional.
  
  
• Description of product
  Controls the Google Maps functionality inside the Adversus app platform.
  
  
• Purpose
  Address lookup function through Google Maps.
  
  Using this function could result in the transferring of personal data outside EEA - same principles as when using Google Maps privately.
  
  Whenever possible, Adversus will always ask a subprocessor to use a setup that is within the EU/EEA for processing of personal data, and ensure that the correct SCCs are implemented when transfer outside EU/EEA can occur.
  
  The function only processes data upon activation.
  
  
• Location
  Ireland.

In addition, we use a range of standard operational software in which personal data might also get processed. The suppliers and their setup in relation to personal data has been examined, assessed and accepted as being sufficient in relation to compliance with GDPR.

1. Intercom

• System requirements
  Required.
  
  
• Description of product
  Customer service platform.
  
  
• Purpose
  Communication by chat/email service with customer service.
  
  Adversus is using the EU-setup Intercom is running and has signed an Addendum in order to ensure compliance with legislation regarding data transfer to third countries.
  
  
• Location
  Ireland.

2. Flexfone

• System requirements
  Required.
  
  
• Description of product
  Internal telephony system.
  
  
• Purpose
  Covering usage on internal phones and customer support.
  
  
• Location
  Denmark.

3. Google Workspace

• System requirements
  Required.
  
  
• Description of product
  Workspace system.
  
  
• Purpose
  Collective workspace and operation space.
  
  Utilizing Docs, Sheets Drive, email, etc.
  
  
• Location
  Grange Castle Business Park South 22, Baldonnel Rd, Dublin 22, D22 X602, Ireland.

1. WOW 24/7

• System requirements
  Optional.
  
  
• Description of product
  External customer support outside normal opening hours (08-22 CET).
  
  
• Purpose
  Provide customer support outside regular business hours.
  
  All data is still stored within systems controlled by Adversus, and WOW 24/7 is not a data processor in the traditional sense.
  
  WOW 24/7 is under strict NDA, placing them under the same strict legal confidentiality that our own employees have signed.
  
  
• Location
  Cyprus.