What is an Auto Dialer?

An auto dialer is a software that dials phone numbers from your contact list. Usually, it's used in call centers, telemarketing companies, or businesses performing outbound activities. It is also a tool designed to answer incoming calls, redirect them to an available agent, or play recorded messages. As the telephony industry developed, more and more features have been created. There are different types of autodialers: 

• Predictive dialer. A predictive dialer is an outbound calling set-up, which dials all phone numbers from a list in a mechanized way based on numerous metrics. When the connection is made, it forwards the call to an available agent. Predictive dialing is based on an algorithm that calculates the average talking time, the number of available agents, all the missed calls, etc. 
  
  
• Power dialer. A power dialer is a dialing system that automatically allows an agent to call from a contact list or prospect phone numbers. Sales teams are more likely to use a power dialer system to set up sales campaigns and import leads from their CRM system.
  
  
• Progressive dialer. A progressive dialer is an automatic dialer system that dials a phone number when an agent is available. Until the agent picks up the call, it displays all the contact information on the lead.
  
  
• Manual dialer. A manual dialer is a standard dialer, where the agents have to click-to-call prospects from a contact list. If there is an upcoming call, it must be answered by a live agent, or the call is conducted by a pre-recorded message. The advantage of using a manual dialer is that the agent can analyze all the data about the lead before clicking "call".

There are many features that auto dialer software offers. 

Some of them are:

• Call scripting. Call scripting is a drafted paper that agents can use directly from the dialer while they are on a call. This is usually used to guide agents in their sales pitch.
• Predictive dialer. A predictive dialer is an automatic outbound calling system. It has an algorithm that adjusts to average talk time, available agents, missed calls, etc.
• Progressive dialer. A progressive dialer is an automatic dialer system that dials a telephone number when the agent is available. Until the agent picks up the call, it displays contact information.
• Call scheduling. The call scheduling feature allows the agent to save time by handling all missed calls automatically and making all the schedules and reschedules.
• Preview dialer. Preview dialer is an outbound dialing system that chooses a phone number from a calling list and suggests it to an available agent. 

Read more about what features auto dialer software has. 

The term ‘’manual dialer’’ refers to a standard form of dialing system used in a call center. It requires all the work to be done manually in the dialer, e.g., click-to-call and answering the call.

The term ‘’auto dialer’’ refers to a more innovative form of a dialing system used in call centers, telemarketing companies, or other businesses working with outbound activities. Such activities as answering calls or forwarding calls to available agents are done automatically by the system and not the agent. 

An auto dialer in correlation with a manual dialer represents a dialing system with many additional features. What makes these two dialers different is the automation which the auto dialer provides. 

An auto dialer is part of a CTI - Computer Telephony Integration. CTI is a technology that allows computers to interconnect with phones. An auto dialer can be part of the software, or a modem, which will be connected to a computer. Following how advanced the software is, many industries are using the auto dialer for different purposes. An auto dialer software can be used not just by telemarketing companies or for selling purposes, but as an informative or alert way, in schools, hospitals, police, etc.

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