See what agents are doing in real-time with the Live overview. Choose your preferred timespan and spot tendencies right away.
Listen to ongoing calls by simply clicking on the agent you want to listen to and gain insight into how your agents are performing.
Use the whisper function to talk to agents while they're in a call or between calls. Give immediate feedback and help them close the sale.
Decide when and how you want to record conversations. Use call recordings for educational purposes, quality checks, and compliance - rest assured with multiple options to meet your needs.