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Analyze all your data in an intuitive and fast way. Dashboards give you the opportunity to visualize important and relevant KPIs - all wrapped up in a customized and fun design. Start creating the dashboards you need. No more, no less.
Define important KPIs with ease and present them in any format you'd like. Set up automatic emails and receive reports whenever you want to. Be sure to stay on top of everything and localize irregularities right away.
See what agents are doing in real-time with the Live overview. Choose your preferred timespan and spot tendencies right away.
Listen to ongoing calls by simply clicking on the agent you want to listen to and gain insight into how your agents are performing.
Use the whisper function to talk to agents while they're in a call or between calls. Give immediate feedback and help them close the sale.
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Systematically review your leads one by one. Approve or reject each lead following the standard of the conversation. Choose what happens to them afterwards.
Decide when and how you want to record conversations. Use call recordings for educational purposes, quality checks, and documentation. Never worry about being compliant with multiple options that meet your compliance needs.
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