This blog is made for folks who work with telesales, appointment scheduling or fundraising and want to get tips and tricks on how to improve their performance.
Most of us might know the feeling of trying to keep our head over water in an endless sea of numbers and data without really knowi...
IVR can provide higher customer satisfaction, more efficient workflows, and time saved. There are many obvious reasons why your co...
Answering machine detection has become a significant topic of concern in various countries, particularly in the UK, due to stringe...
Collecting, handling, processing, and storing data correctly requires significant effort, but compliance and data security must re...
As a call center agent, you've probably noticed that certain scripts work like magic while others fall flat. It's not always easy ...
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