Is it necessary for the agents to analyze the leads' data before speaking with them? Manual dialing is effective when agents need time before making the call. All lead data is still available directly in the dialer - all they have to do is click 'dial' and 'end call'.
Want to make sure that there's always a vacant agent ready to take the call? With Progressive dialing, your agents don't have to do anything except being available. Choose maximum ring time and if the dialer should activate countdown.
Dial more leads than agents available to minimize the waiting time between active calls. The Predictive dialing algorithm adjusts to average talk time, number of available agents, number of missed calls, etc. Define the settings according to your needs.
Receive calls and callbacks. Let your agents handle inbound tasks between their outbound activity. Give them the tools to ease their job.
Manage whom your agents have the possibility to transfer ongoing calls to. Let them transfer to specific users, campaigns, or external numbers.
Keep control of your leads throughout the process. Easy lead processing with numerous abilities to customize how you handle them.