Document the outcome of conversations by storing recordings in Adversus. Set up automatic deletion flows and be sure always to be compliant.
Prevent errors by sending leads marked with specific statuses to a new campaign and start listening. After listening, choose exactly where they need to go.
Coach your employees by using their own previous conversations. Immediately locate agent pain points or discover new best practices to use to your advantage.
Follow all activities live. Listen and whisper directly to your agents when they're on the phone, and take action when things happen, not afterward.
Create your own automated workflows and lean back. Journeys will take care of the rest. Keep an eye on events - and respond accordingly.
Go nuts in data. Warehouse lets you explore all your data on everything from leads to calls. Control and find whatever your want to with just a few clicks.