Your guide to better sales performance

This blog is made for folks who work with telesales, appointment scheduling or fundraising and want to get tips and tricks on how to improve their performance.

In fact, phone calls to businesses in the United States were projected to balloon from 76 billion in 2014 to 162 billion by the...

Motivating your call center agents isn’t always an easy task. Sometimes it takes quite a chunk of effort to keep the motivation...

If you work as an agent, you might have experienced that some scripts work better than others. Sometimes there’s no single expl...

"I don't have time", "I'm currently at work", "Can you call me later?" - does any of that sound familiar? That's just some of t...

You wouldn’t manage another business over your core skills, right? But why not delegate what isn't your core competence to comp...

All of you working in a call center know what it feels like to be told ‘no’ throughout an entire day. In all honesty, it sucks....

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