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This blog is made for folks who work with telesales, appointment scheduling or fundraising and want to get tips and tricks on how to improve their performance.

If you work as an agent you might have experienced that some scripts work better than others. Sometimes there's not one single ...

"I don't have time", "I'm currently at work", "Can you call me later?" - does any of that sound familiar? That's just some of t...

You wouldn't handle over your core competence to another company, right? But why not delegate what isn't your core competence t...

All of those working in a call center know what it feels like to be told ‘no’ throughout an entire day. In all honesty, it suck...

You're probably sitting with a long list of questions that you really want answers to before you dive into telemarketing. Where...

Organizing your teams and structuring your work in an efficient way can sometimes be a hard nut to crack. So how do you can org...

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