This blog is made for folks who work with telesales, appointment scheduling or fundraising and want to get tips and tricks on how to improve their performance.
Deciding on the right cell or landline outbound calling solution for your call center can be a painful process if you don’t have t...
In fact, phone calls to businesses in the United States were projected to balloon from 76 billion in 2014 to 162 billion by the en...
Motivating your call center agents isn’t always an easy task. Sometimes it takes quite a chunk of effort to keep the motivation hi...
If you work as an agent, you might have experienced that some scripts work better than others. Sometimes there’s no single explana...
"I don't have time", "I'm currently at work", "Can you call me later?" - does any of that sound familiar? That are just some of th...
You wouldn’t manage another business over your core skills, right? But why not delegate what isn't your core competence to compani...
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